Complaints, Comments And Compliments

Doctors and staff at Beacon Medical Practice are always interested to know what you think of the services we offer. We positively welcome your views as our aim is to offer you the best possible service. Favourable comments are always welcome and suggestions appreciated. Complaints and concerns will always be taken seriously and followed up.

Please note that all incoming and outgoing calls at Beacon Medical Practice are being recorded for quality control and training purposes.

Complaints Procedure

If you have a complaint or concern about the service you have received from Doctors, Nurses or any member of Staff working in our Practice, please let us know.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

If your problems cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at the most a few weeks – because this will enable us to establish what happened more easily.

If you wish to make a complaint, please speak to Cathy Brockwell, Practice Manager, in the first instance who will be happy to speak to you and will endeavour to help resolve your issue.

Cathy Brockwell, Practice Manager
Beacon Medical Practice
Churchill Avenue
PE25 2RN
Telephone: 01754 – 897000

You can get a Patient Complaint Form and a Complaints Procedure information leaflet from the reception desk or click on links to download here (in PDF format):

Complaints Procedure and Form for Patients V4 May 2016 (3)


Are we doing a good job? If you think so let us know. It’s important to know that we are doing the right things and it allows us to recognise the good work that our Staff do.

Comments or Suggestions
We aim to provide the highest standard of care and services and are constantly trying to improve the services we offer. We welcome your constructive feedback, comments and suggestions on how we may improve to the service to our patients. If you have any ideas or comments which you think might be helpful then please call or write to our Practice Manager.